Privacy Policy

Effective Date: August 21, 2025
Business Name: MediSoul Wellness and MediSoul Institute
Websites: www.medisoulwellness.com and www.medisoulinstitute.com

MediSoul Wellness and MediSoul Institute are committed to protecting your privacy. This Privacy Policy explains what personal information we collect, how we use it, and your rights regarding your data.

1. Information We Collect

When you sign up for a membership, course, or session, we may collect the following:

• Personal Information: Name, email address, phone number, and payment details.
• Account Information: Login details for your Thinkific account (memberships/courses).
• Payment Information: Securely processed through Thinkific for memberships/courses and through Square for one-on-one sessions.

2. How We Use Your Information

Your information is used to:

• Provide access to memberships, courses, meditations, and community features.
• Process payments for purchases, subscriptions, and one-on-one sessions.
• Send transactional emails related to your account (such as confirmations, billing notices, or cancellations).
• Respond to customer support inquiries.
• Send newsletters and updates if you choose to subscribe (you may unsubscribe at any time).

3. Who We Share Your Information With

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We use the following platforms to process payments and manage accounts:

• Thinkific: Handles memberships and course purchases.
• Square: Handles scheduling and payments for one-on-one sessions.

Each platform has its own privacy policies and security measures to protect your data.

4. Data Security

Your information is stored and protected within Thinkific and Square, both of which use industry-standard security protocols. We do not directly store or process payment information on our servers.

5. Cookies & Tracking

Our websites may use cookies to support functionality, analyze usage, and improve your experience. You can adjust cookie preferences in your browser settings.

6. Your Rights & Data Management

• Email Subscriptions: You may unsubscribe from our newsletter at any time by clicking “Unsubscribe” at the bottom of any email.
• Membership Cancellations: You can cancel your membership directly in your Thinkific account at any time.
• Payment Information: We do not store payment details; all transactions are processed securely through Thinkific or Square.

7. Updates to This Privacy Policy

We may update this Privacy Policy at any time. Updates take effect immediately upon being posted on our websites.

8. Contact Information

For privacy-related concerns or questions, contact us at:

📧 Email: [email protected]
👤 Holly Janes - founder